Shipping policy

Delivery times are subject to stock availability, and to possible delays due to payment authorisation, compliance with customs controls and other factors outside our control. We deliver your order with the fastest possible method according to international laws for hazardous materials.
We will only ship to countries featured in our checkout form, and will not honour orders requiring delivery to any destination outside the countries listed. During the checkout process, if an incorrect destination country is selected, or the address entered doesn’t correspond to the country selected, the order will be cancelled and a notification of cancellation will be sent automatically to your nominated email address.

All deliveries require a signature, so please ensure somebody is in to sign for the goods. If you are not in to receive goods, you can contact the courier to arrange a new delivery time. You also have the opportunity to add any special delivery instructions during the ordering process. We can take no responsibility for any delivery problems arising from incomplete or incorrect address details supplied by you.

If you prevent delivery of the goods by, (for example) failing to supply the courier or your local customs, tax office with necessary information or documentation, or failing to pay local customs, taxes or courier’s administration fees so your package is returned to us, any resulting return postage or courier’s administration fees incurred will be deducted from the amount refunded to you in respect of that order.